Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

With a shifting digital landscape and growing market competition, entrepreneurs must adopt creative methods and sound management to succeed. Even with limited capital, you can build a profitable ...

The decline in service levels in Zimbabwe is symptomatic of broader systemic issues, including economic instability and a lack of investment in human capital. As organisations struggle to maintain ...

Explore the honest value of a single customer and how it impacts your business success and customer satisfaction.

When your insurance terminates, your employing office must give you a Notice of Conversion Privilege (SF 2819). If you wish to convert your coverage, you must send SF 2819 to the Office of Federal ...

As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...

A Subway customer says a worker refused her tip, claiming that the sandwich chain doesn’t give its workers the money. In a ...

Boost customer persuasion skills and increase your shop's sales with trust, reviews, exclusivity, and consistency.

Here are the eight most essential safety tips to avoid loan app scams.

Is customer vulnerability management a real thing? The answer is ‘probably not’ – it is a component part of customer engagement or operations – but, in the ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

President Donald Trump wants to give the White House direct control of independent federal regulators such as the Securities ...