Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Identify a market segment that meets a specific need or addresses an untapped interest. Conduct thorough local research to ...

The decline in service levels in Zimbabwe is symptomatic of broader systemic issues, including economic instability and a lack of investment in human capital. As organisations struggle to maintain ...

When your insurance terminates, your employing office must give you a Notice of Conversion Privilege (SF 2819). If you wish to convert your coverage, you must send SF 2819 to the Office of Federal ...

A Subway customer says a worker refused her tip, claiming that the sandwich chain doesn’t give its workers the money. In a ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...

Create a My Account profile and download the mobile app to pay your bill, compare energy sources, and to learn tips to lower ...

Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...