The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season. JetBlue, Delta Air Lines, and Southwest each ranked highest in overall ...

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...