Surveillance video caught a shocking interaction on camera at a smoke shop on Short Vine near UC's campus.The incident involved an angry customer and Puff Smoke Shop's assistant manager. The video ...

Being in business and handling all that comes with it to ensure your product's services are doing what you promise to your customers, you will sometimes encounter unsatisfied customers. How do you ...

In a viral new TikTok, a call center worker deals with an angry customer the day after Christmas who is upset the company was closed for the holiday. In the video, content creator and employee Ashley ...

Police arrested a customer who intentionally drove into a CarMax dealership in Inglewood on Saturday afternoon and injured eight people, leaving two in critical condition.

Is your customer service stellar most of the time, until it falls apart when confronted with an angry, upset, or disappointed customer? If so, it’s because you don’t have an effective service recovery ...

This story is from The Pulse, a weekly health and science podcast. Find it on Apple Podcasts, Spotify, or wherever you get your podcasts. Amie Ward has worked in the hospitality industry for more than ...

Imagine working at a store where you have to check a customer’s ID before allowing them to buy something like alcohol or cigarettes. What would you do if a customer didn’t have their ID with them?

Store policies exist to ensure fairness for both customers and staff. This man encountered a customer who wanted to return a faulty phone. Their store policy was a 7-day exchange or refund. It had ...

A 51-year-old man is accused of choking a fast-food employee after becoming upset with his order, police in Utah said. Police said the incident happened at about 2:15 p.m. on Dec. 28 in South Jordan, ...

A central Florida woman contacted Action 9 after her home solar system suddenly stopped working. She told Consumer Investigator Jeff Deal the companies responsible for making sure the panels were up ...

Some of their stories are life experiences they deal with while at work, discussions with family, or any bizarre encounters they experience. Actor and server Danny (@dannytheserver) shares and creates ...