An angry caller, who sounds as though he may be drunk or ondrugs, threatens violence to you or a member of yourorganization. It is BEST to:Tell the caller you suspect him of being under theinfluence of alcohol or drugs, and ask him to stopthreatening violence.Reason with the caller, telling him that violence willnot solve his problem.Get as much information as you can about the callerand report him to the police.Make light of the caller's threats and pretend they area joke.

Steps To Deescalate An Upset Caller